Help! I Can't Log In!

Modified on Fri, 01 Sep 2023 at 03:41 PM

Can't log in?

Please be sure you have already completed the steps available in the 'Getting Started' guide Here. 

If you have only recently signed up to use the TouchMate Service Portal, please wait while our Support Team reviews and approves your account. This process usually takes 24 hours.

If you have any questions, please contact our Support Team via email concerning your account creation via Please include details pertaining to your created account, such as email used for registration, time and date, and associated name for the account.

If you have previously been able to log in, it is possible you are typing in the wrong credentials. Please double check to make sure you are typing in the write username, email address, and/or password. 

You may end up needing to reset your account's password. Please use the Forgot Password? link on the sign-in page to reset your password, following along with the instructions the page provides. If you still cannot sign in after that, it is possible your account is suspended or deactivated. Please email for further assistance.

We appreciate your cooperation! TouchMate Support strives to keep its Service Portal safe and secure for all users via its security policies.

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