Submitting a Support Ticket
- Experiencing a problem? Have a question? Just want to get in touch? Submitting a Support Ticket is the best way you can get a timely, trackable response from our Support Team!
- Simply make sure you are signed in to your Service Portal account and use either the Submit a Ticket card in the dashboard or the Submit a Ticket button in the navigation bar.
- You will be taken to the Submission Form. From here, select the reason you are submitting a ticket, and then fill out the required information:
- After filling out the information, be sure to attach any files (pictures, documents, etc.) that may be needed, complete the reCaptcha, and hit Submit
- A TouchMate Support representative will begin working on your ticket shortly.
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