How do I Submit a Ticket?

Modified on Fri, 01 Sep 2023 at 03:42 PM

Submitting a Support Ticket

  • Experiencing a problem? Have a question? Just want to get in touch? Submitting a Support Ticket is the best way you can get a timely, trackable response from our Support Team!
  • Simply make sure you are signed in to your Service Portal account and use either the Submit a Ticket card in the dashboard or the Submit a Ticket button in the navigation bar.
  • You will be taken to the Submission Form. From here, select the reason you are submitting a ticket, and then fill out the required information:
  • After filling out the information, be sure to attach any files (pictures, documents, etc.) that may be needed, complete the reCaptcha, and hit Submit
  • A TouchMate Support representative will begin working on your ticket shortly.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article